Delete my data

For the parent who holds the account. Last updated 11 November 2026.

You can delete one child's profile, or the whole household account, and you do not need a reason.

In the game, which is quickest

Open Parent Settings and type the parent PIN. For one child, open their page and choose Delete Player. For the whole household, choose Delete our family's account, at the foot of Parent Settings. Either one asks for the PIN again, and takes effect at once.

Without the game installed

Write to admin@playsabeel.com from the email address on the account, and say whether you want one child's profile deleted or the whole account. If you can no longer reach that address, write from any address and give the phone number on the account; we will send a code to it before anything is deleted, so that nobody can delete your family's game by guessing.

We do it within 30 days of hearing from you, and usually much sooner, and we write to tell you when it is done.

What deleting removes

• The child's username, character and progress.
• Their cloud save: the copies of their game kept on our server, the latest and the one before it.
• Who they were approved to play with, and any reports involving them.
• For a whole account: the parent's name and email address or phone number, and the household itself.

What is kept, and for how long

• A bare record that consent was given and withdrawn, because that record is the proof that we had permission. It says which version of our privacy notice was agreed to, how the agreement was confirmed, the dates it was given and withdrawn, and the deleted account's ID number, which no longer leads to anything. It holds no name, email address or phone number, and nothing about a child. We keep it for 5 years.
• Our database backups. Deleted information can stay in them for up to 7 days, until each backup is replaced. Nobody uses them except to recover from a fault, and if we ever restore one, we delete again whatever was deleted after it was made.
• The companies that send our emails and texts keep their own record of each message for a short time: about 30 days for an email, and about 30 days for a phone number we texted. The company that runs our database keeps its own service logs, which can hold an IP address, for up to 7 days.
• Counts of how the game is used, which name nobody, so cannot be found to delete: 13 months, then only monthly totals.

What deleting does not do

• It does not cancel a subscription. That is cancelled in the App Store or in Google Play, where it was bought. If you delete the account without cancelling, the store keeps charging.
• It does not reach every device. Deleting in the game also removes what that phone or tablet saved for the players deleted. Anything saved on another device goes when the game is uninstalled there.

Withdrawing consent instead

If you would rather withdraw the consent you gave when you made the account, the confirmation email we sent at the time has a link for it. Withdrawing deletes your children's information in the same way. See the privacy policy for what we hold and for how long.